Our Returns Policy
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Returns

We're here to help you find the perfect fit! If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at info@perlu.com.au or chat with us online via our live chat. 

Please read carefully; our updated Returns Policy as of 15th July 2024

Perlu Return Policy:

In-Store Boutique Returns Policy:

  • Returns must be brought back in original condition with tags attached to our Leederville Boutique within 3 business days of purchase or pick up for store credit or exchange on full-priced items only. No refunds on in-store purchases unless faulty. No returns or exchanges on sale items.
  • Exempt Items: Intimates such as underwear, swimwear or perfumes, as well as sale items and gift cards, cannot be returned.

Online Returns Policy:

  • Within Australia: Full-price products can be returned for an exchange or credit note only (no refunds) via our RETURNS PORTAL within 3 business days of receipt. Exchanges to the value of under $200 must be paid by the customer.
  • All sale items are final. No exchanges, store credits or refunds on sale items unless defective or faulty. 
  • An exchange can only be processed once; exchanged items cannot be returned again.
  • We reserve the right to repair or replace faulty items. If unable to repair or replace, we will reimburse you in full.

  • All returns are subject to the condition that the garments are in a saleable condition i.e. unworn, unmarked, tags attached, in original condition. Any worn, damaged, altered or washed garments will strictly not be accepted.

    Perlu Boutique reserves the right to reject any returns requests if the returns policy is not complied with. This includes parcels not shipped back within 3 business days and parcels not shipped with express shipping.

    No returns are allowed for change of mind or incorrect sizing. Shipping fees paid at time of purchase are non-refundable.

    How To Return:

    Lodge a Returns Request via the Returns Portal. Once accepted, package the item back in its original bag ( yes, they are re-usable! ), ensuring that you have your name and order number clearly marked and address it to 133A Oxford Street Leederville, WA 6007. 

    Returns that are not approved will not be accepted. Returns that are sent without approval and that do not comply with the returns policy will be shipped back to you pending the payment of a shipping invoice. Please do not ship without prior approval.

International Returns Policy:

  • We do not accept returns or exchanges from international customers.

How to Return:

  • Visit our RETURNS PORTAL to initiate your return. Once approved, return your item in-store or by post using Registered Express Post with the RETURNS NUMBER clearly stated on the package.

Eligibility:

  • To be eligible for a return, your item must be unused, in the original condition and packaging, with tags attached, unworn, unmarked, and unwashed.

Faulty Items:

  • If you believe your purchase is faulty, email us at info@perlu.com.au before returning. Provide supporting photos of the garment for resolution. We'll respond within 24 hours Monday - Friday with next steps and a returns number.

  • Please do not send your purchase back to the manufacturer.