Returns

We're here to help you find the perfect fit! If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at info@perlu.com.au or chat with us online via our live chat. 

Please read carefully; our updated Returns Policy as of 15th July 2024

Perlu Return Policy:

In-Store Boutique Returns Policy:

• Returns must be brought back in original condition with tags attached to our Leederville Boutique within 7 business days of purchase or pick up for store credit or exchange on full-priced items only. No refunds on in-store purchases unless faulty. No returns or exchanges on sale items.
• Exempt Items: Intimates such as underwear, swimwear or perfumes, as well as sale items and gift cards, cannot be returned.

Online Returns Policy:

• Within Australia: Full-price products can be returned for an exchange, refund, or credit note via our RETURNS PORTAL within 5 business days of receipt.
• Shipping fees for exchanges of items to the value of under $200 must be paid by the customer.
• All sale items are final. No exchanges, store credits or refunds on sale items unless defective or faulty. 
• No returns are allowed on sale items for change of mind or incorrect sizing.
• An exchange can only be processed once; exchanged items cannot be returned again.
• We reserve the right to repair or replace faulty items. If unable to repair or replace, we will reimburse you in full.
• All returns are subject to the condition that the garments are in a saleable condition i.e. unworn, unmarked, tags attached, in original condition. Any worn, damaged, altered or washed garments will strictly not be accepted
• Please note, we will deduct a $10 shipping & handling fee on refunds if you received free shipping on your original order.
• Perlu Boutique reserves the right to reject any returns requests if the returns policy is not complied with. This includes parcels not shipped back within 3 business days and parcels not shipped with express shipping.
• Shipping fees paid at time of purchase are non-refundable.
• Please allow 1-3 business days for your return to be processed.

International Returns Policy:

We do not accept returns or exchanges from international customers.

How to Return:

Visit our RETURNS PORTAL to initiate your return. Once approved, return your item in-store or package the item back in its original bag ( yes, they are re-usable! ), ensuring that you have your name and order number clearly marked on the bag. Please use Registered Express Post and have your return address to:

PERLU RETURNS
133A Oxford Street, Leederville
WA 6007

Please note; return shipping fees are to be paid for by the customer. 

Eligibility:

To be eligible for a return, your item must be unused, in the original condition and packaging, with tags attached, unworn, unmarked, and unwashed.

Faulty Items:

If you believe your purchase is faulty, email us at info@perlu.com.au before returning. Provide supporting photos of the garment for resolution. We'll respond within 24 hours Monday - Friday with next steps and a returns number.

Please do not send your purchase back to the manufacturer.