Our Returns Policy Skip to content


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We're here to help you find the perfect fit! If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at info@perlu.com.au or chat with us online via our live chat.

Perlu Return Policy:

In-Store Boutique Returns Policy:

  • Returns must be brought back to our Leederville Boutique within 7 days of purchase for store credit or exchange on full-priced items only. No refunds on in-store purchases unless faulty. No returns or exchanges on sale items.
  • Exempt Items: Intimates such as underwear or swimwear, as well as sale items and gift cards, cannot be returned.

Online Returns Policy:

  • Within Australia: Full-price products can be returned for a refund, exchange or credit note via our RETURNS PORTAL within 7 days of receipt. Exchanges under $200 must be paid by the customer. We deduct a $10 shipping & handling cost from refunds for items with free shipping.
  • No refunds on sale items; exchange or store credit only. No returns on items purchased during flash sales.
  • Heavily discounted and final sale items (50% or more) cannot be returned.
  • An exchange can only be processed once; exchanged items cannot be returned again.
  • We reserve the right to repair or replace faulty items. If unable to repair or replace, we will reimburse you in full.

International Returns Policy:

  • We do not accept returns or exchanges from international customers.

How to Return:

  • Visit our RETURNS PORTAL to initiate your return. Once approved, return your item in-store or by post using Registered Express Post with the RETURNS NUMBER clearly stated on the package.


  • To be eligible for a return, your item must be unused, in the original condition and packaging, with tags attached, unworn, unmarked, and unwashed.

Faulty Items:

  • If you believe your purchase is faulty, email us at info@perlu.com.au before returning. Provide supporting photos of the garment for resolution. We'll respond within 24 hours with next steps and a returns number.

  • Please do not send your purchase back to the manufacturer.