Our Returns Policy Skip to content

Cart

Your cart is empty

Returns

We're here to help you find the perfect fit! If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at info@perlu.com.au or chat with us online via our live chat.

Perlu Return Policy:

In-Store Boutique Returns Policy:

  • Returns must be brought back to our Leederville Boutique within 7 days of purchase for store credit or exchange on full-priced items only. No refunds on in-store purchases unless faulty. No returns or exchanges on sale items.
  • Exempt Items: Intimates such as underwear or swimwear, as well as sale items and gift cards, cannot be returned.

Online Returns Policy:

  • Within Australia: Full-price products can be returned for a refund, exchange or credit note via our RETURNS PORTAL within 7 days of receipt. Exchanges under $200 must be paid by the customer. We deduct a $10 shipping & handling cost from refunds for items with free shipping.
  • No refunds on sale items; exchange or store credit only. No returns on items purchased during flash sales.
  • Heavily discounted and final sale items (50% or more) cannot be returned.
  • An exchange can only be processed once; exchanged items cannot be returned again.
  • We reserve the right to repair or replace faulty items. If unable to repair or replace, we will reimburse you in full.

International Returns Policy:

  • We do not accept returns or exchanges from international customers.

How to Return:

  • Visit our RETURNS PORTAL to initiate your return. Once approved, return your item in-store or by post using Registered Express Post with the RETURNS NUMBER clearly stated on the package.

Eligibility:

  • To be eligible for a return, your item must be unused, in the original condition and packaging, with tags attached, unworn, unmarked, and unwashed.

Faulty Items:

  • If you believe your purchase is faulty, email us at info@perlu.com.au before returning. Provide supporting photos of the garment for resolution. We'll respond within 24 hours with next steps and a returns number.

  • Please do not send your purchase back to the manufacturer.