PERLU FAQ'S

Check out our most frequently asked questions here, if you still need help then please contact us at info@perlu.com.au

  • Are you using the same email address to place the order as you did to sign up?
  • Has your voucher expired?
  • Has your voucher code been entered incorrectly? Keep in mind that voucher codes are case sensitive.
  • Have you clicked "Claim Code" on the first order email?

If, after checking the above reasons and Terms & Conditions, you are still having difficulty applying your voucher code, please email us at info@perlu.com.au and we will investigate.

Online orders placed during business hours Monday to Friday before 2PM are processed on the same day. If they are placed after 2PM it will be shipped next day. If you placed your order on the weekend we will ship this out on Monday before 2PM. All orders are shipped via Australia Post.

For further assistance please email us at info@perlu.com.au.

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there.

If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

If you still need assistance please email info@perlu.com.au

If you have already placed an order but wish to change the size or product, please email info@perlu.com.au as soon as possible. We will endeavour to make these changes for you, however if the order has already been picked up by our courier we unfortunately are not able to make these changes.

We accept all major credit cards including VISA, MasterCard, Amex, ShopPay, PayPal and AfterPay.

In some instances, we are able to price match. The conditions we consider when price matching is if the product is in stock in your size with the brand and if it's not part of a flash sale. Please email us at info@perlu.com.au and we can help you out with this.

In-Store Purchases: Returns must be brought back into our Leederville Boutique (133A Oxford Street, WA, 6007) within 7 DAYS of purchase to receive a store credit or exchange. There are strictly no refunds on in-store purchases unless faulty.

Exempt Items:

Several types of goods are exempt from being returned. Intimates such as underwear or swimwear cannot be returned as well as all sale items and gift cards.

Faulty Items:

  • If you believe you purchase from Perlu is faulty, simply email us at returns@perlu.com.au before coming into store.
  • Please send through supporting photos of the garment so we can have the issue resolved as fast as possible.
  • You will then be advised to bring the product into store to receive a refund or replacement.
  • In some circumstances, we may need to send the item/s off to the designer for approval of the product/s fault.
  • For more information please see our RETURNS POLICY.

Returns must be posted via express post within 7 days of when the item was received in order to receive a refund. Exchanges to the value of under $200 must be paid by the customer. 

  • We do not accept returns for a refund on sale items, store credit or exchange only.
  • If you purchased a FULL PRICE item with 10% off welcome code, it is still eligible for a refund.
  • No rain-checks on sale items.
  • If an item was purchased during a flash sale, we only accept returns for ONLINE purchases for a store credit or exchange.
  • An exchange can only be processed once i.e an already exchanged item cannot be returned again.
  • Please choose carefully on heavily discounted and final sale items (50% or more) as we strictly do not accept returns.
  • If customers have received free shipping on their order, $10 will be deducted from the refund amount.

To return your item, please lodge your return via the Returns Portal that can be found HERE.

Faulty Items:

  • If you believe you purchase from Perlu is faulty, simply email us at returns@perlu.com.au before sending back to us.
  • Please send through supporting photos of the garment so we can have the issue resolved as fast as possible.
  • We will respond with the steps of returning the faulty item within 24 hours, and you will be emailed a post-paid returns label once approved.
  • In some circumstances, we may need to send the item/s off to the designer for approval of the product/s fault. 
  • For more information please see our RETURNS POLICY.

Perlu Boutique is unable to take responsibility for items lost or damaged via Australia Post or all other courier services once they have left our HQ. An enquiry will need to be lodged with Australia Post if this is the case. If an item is tracked as "Delivered" we cannot accept responsibility if you cannot locate the parcel. We send all parcels with signature on delivery to alleviate this issue.

Australia

Standard Shipping

5-10 Business Days
(Order before 2pm Monday - Friday for same day dispatch)

 

$12.00
Free On Orders $150+

Express Shipping

2-3 Business Days
(Order before 2pm Monday - Friday for same day dispatch)

 

 $15.00
Free on orders $150+

Click & Collect

Leederville Boutique
(Order before 2pm for same day Click & Collect)

 

FREE

 

International

$25 - New Zealand - with tracking and sign on delivery 7 to 14 business days

$35 - International Flat Rate Standard - 14 to 20 days

$45 - International Flat Rate Express - 7 to 14 days